Frequently asked questions

Check if it did not arrive by mistake in the 'Unwanted' or 'Spam' of your mailbox because unfortunately some email software does not make a good distinction between legitimate email and spam.

- The validated e-mail address is the first level of the trust index of your profile.

Subscription allows you to use all the features of the site without any limitation.
See all the details on this page.

Right of withdrawal:
You have a period of 14 calendar days from the payment of your subscription to exercise your right of withdrawal.
To exercise this right, you must make a request to the M'sitting Service using the site's internal messaging system.
See all the details on this page.

- The subscription subscribed is not automatically renewable on its expiry date.

M'sitting was set up by a young retiree who runs it as a micro-contractor with no employees, and therefore low charges.

On the 'home' page of the site, click on 'Forgotten username or password', then enter your email address (the one you filled in when you registered).
An email will be sent to this address with a link that you will have to click on to go to the 'Settings' page and create a new password.

If you have forgotten the email address you used to create your account on M'sitting, you can search for the term M'sitting in your various mailboxes (if you have several).

If you have not yet confirmed your account email address, contact the administrator at: webmaster@msitting.com to access your account again.

This may be due to different reasons:

- This member has not yet checked his mailbox
- You do not match the search criteria of this member
- Your Profile may not be well highlighted or reassuring enough to make you want to to initiate the discussion (especially if this member has received several proposals).
- This member has received many messages and has not bothered to answer all
- He didn't have time to answer

NO unless you specify it in your 'Settings' to be contacted directly.
In this case ONLY subscribers members can see your email address and/or phone number.

- We never share your email address, phone number or other personal information with any third party.

No it is not obligatory but strongly recommended to inspire confidence.
For each document provided and validated, points are added to your confidence index.
Each document is automatically deleted from the server as soon as the administrator has validated or rejected it.

Each document sent is checked by the administrator and validated (or rejected) within a maximum of 24 hours, then automatically deleted from the server as soon as it is validated.
Tip:
If you have any difficulties in sending us your documents, (difficulties to scan a document, manage sometimes incompatible file formats, etc...).
The easiest way to do this is to photograph your document with a Smartphone or Tablet and send it to us like a picture.

You can also send us your files by email to the address: webmaster@msitting.com

You must respect the type of files allowed: .jpg .jpeg .png and .gif (not animated) maximum file size: 15 mega (15360000 bytes).
Minimum photo size in pixels 700 x 700.
Warning: files whose original extension has been changed are not accepted (for example, a file renamed toto.tiff toto.jpeg will not be accepted).

The time required to validate photos is very variable. This can take between 1 minute and a few hours.

You can also send us your files by email to the address:
webmaster@msitting.com

Indicate the main picture you want to use for your profile.

We will take care of registering them on the site for you.

Go to the ‘Settings’ page and click on ‘Delete’ your account and all your information, enter your username and password then ‘Confirm’.

House sitters usually arrive on site the day before the owners leave.
A few hours are necessary to get to know each other well and give all the instructions when visiting the property.
Plan a welcome meal to take the time to get to know each other and have a good time.

YES, regardless of its legal value, it is advisable to sign a contract to avoid any misunderstanding between owners and house sitters.

This is a 'Use Loan Agreement', a model of which is proposed here

As if they were rented, house sitters will do their food shopping and cleaning products.
Owners should provide everything that is essential for their animals (croquettes, litter, care products, etc...)

Usually it is the owner.
But depending on the length of occupancy, the season, or special needs, current expenses can be covered in part or in whole by house sitters.

It depends on the package available to the owner, so it has to do with him.
In some European countries, telephone and Internet packages are quite interesting and even make it possible often unlimited use without any additional cost, but this is not the case in other countries where unintentional misuse could result in unexpected additional costs.

NO, house sitting is an exchange of services between owners and house sitters who do each other a service without any exchange of money.

If it is international house sitting, it is better to check with your insurer.
Only he will be able to give you precise answers.

- If you have house sitters:
We advise you to inform your insurer that your accommodation will be occupied by guests in order to secure it during your absence.
Your home insurance generally continues to cover your home in the event of a loss caused by external to the actions of your guests (except for exchanges with certain countries: check with your insurer).
House sitters must provide you with a copy of the 'Resort Civil Liability Coverage', which is included in their own home insurance policy.
If you have foreign house sitters, ask them what coverage they have, and talk to your insurer.
If their coverage is insufficient, you can ask your insurer to provide you with specific coverage for the period in question.
By having your house guarded while you are away, you limit the risk of burglary and damage. (fire, water damage, etc...) which is not to displease your insurer.

- If you are a house sitter:
In the event that you are responsible for a claim during your stay, the 'Resort Civil Liability' of your policy home insurance will work (provided there is no territorial limit in case you go abroad).
We advise you to check in with the owner who is hosting you, so that he can have a clause added to his insurance contract if necessary.

Fortunately, it is very rare that a stay is cancelled, as each party is aware of the importance of their commitment.
This not only leads to great disappointment, but can also lead to difficulties in reimbursing airline or train tickets.

Cancellation without serious reasons may result in the removal of a member from M'sitting.

In such a case, the latter will not be able to claim any current subscription refund.

In order to limit the risks, we advise you to buy your tickets only when both parties have completed and signed the House sitting contract with the agreed dates.
However, we recommend that you take out insurance to cover cancellations due to unforeseen events.

NO!
It is important to understand that a landlord who entrusts you with his house does not accept that strangers are invited to it during his absence.
You can of course ask the owner the question, but you should know that it is unlikely that he will accept.

There are of course owners who do not have pets and whose need is only to secure their home during their absence but very often the owners have animals to keep (at least one cat or dog) and it is mainly to ensure the well-being of their animals that they choose to use house sitters.